Bon Voyage on Allure of the Seas
- Monday, May 9, 2011
I just got back from a one week cruise on Royal Caribbean’s Allure of the Seas. The Allure has many things to boast about, not the least of which is their approach to customer service. They have managed to create a top notch product and bring it to life with the people they employ.
What I really want to tell you about is how gracious, friendly and hospitable the entire staff of over 2000 people on Allure of the Seas is. I can’t say I’m a veteran cruiser (this was only my fifth cruise) but I am a very discerning consumer. The food is great, the entertainment spectacular, the attention to detail flawless. Yep, that’s what I’d heard about them. But as a “people person” I value harmony and camaraderie more than anything, and I found it in abundance onboard the Allure.
The staff and management want you to know that THEY know you are on vacation. They take it very seriously that you have chosen their ship. They thank you, talk to you nicely, smile at you, tell you to have a wonderful day, ask how your evening was. They are relaxed and unhurried, pleasant and efficient. I can’t remember the last time I encountered such gracious hospitality in the vacation industry.
I think all that positive energy was contagious. There were so many happy people on this ship (over 6000 passengers) that perfect strangers smiled at each other in the hallways, joked in the elevators, shared shopping tips, complimented beautiful outfits. We were fortunate to meet people from all over the world. Six thousand strangers shared a very large ship for seven days and somehow we felt we were living in a happy little global village.
Maybe I’m going “overboard” with all this praise, but there’s a lesson here. You can have the most wonderful product in the world but its the “extra special something” that brings customer loyalty. This can only be delivered by the people who represent you. At E. Sue Huff & Associates we value those things ourselves. When we see a great example of it, we want to share it with you. Bon voyage on your next customer service trip!
--Deb Davidson
Associate, E. Sue Huff & AssociatesLabels: Allure of the Seas, Royal Caribbean, vacation industry customer service
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